Due to the nature of our products, all sales are final.
Our Return and Refund policy:
- Your order is guaranteed to arrive in perfect condition at the specified shipping address. If you are not completely satisfied with the quality of your product upon arrival, please contact Customer Care within 3 days of receipt, with a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with a replacement or exchange.
- We operate a no return and no refund policy except where the goods you receive are different from what you have ordered on our website or defective or damaged.
- All goods being returned need to be sent by courier to 76 Old Clifton Road, Block 5, Karachi, Pakistan.
- We only accept returns of goods within 5 days of you placing an order through our website.
- We will credit any refund for any goods returned and that are in a saleable condition within 5 days of receipt of the goods.
- We guarantee to make you happy again – be it through a refund, replacement or store credit.
- We are not responsible for failed deliveries when:
- You provide an incorrect or outdated address.
- Your recipient is out of town or not available.
- You do not provide a corrected/new delivery address within 24 hours of the first delivery attempt.
- Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabelling for the carrier.
Cancellation of orders
Purchases made online or over the telephone:
You have the right to cancel your order made online or over the telephone within a ‘cooling off’ period of 2 days from the day you place your order. This right applies to all items except:
- Perishable goods and other items likely to expire rapidly, this includes flowers, fresh food, balloons and gift boxes containing such items
- Sealed items where the seal or cellophane has been broken
- Personalised or bespoke items
Please note if you cancel your order AFTER it has been dispatched, you will have to bear the cost of returning it by sending it to our head office.
If you wish to cancel your order, please call on +92 302 023 0120 with the order number quoted.