1. GENERAL
1.1. This website is owned and operated by “Folia Creatives”. Throughout the site, the terms “we”, “us” and “our” refer to “Folia Creatives”. “Folia Creatives” offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
1.2. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
1.3. We may need to update our Terms and Conditions from time to time, each time you place an order on our website you will be agreeing to the latest version of our Terms and Conditions.
2. ABOUT US
2.1. Our registered office is located at 76 Old Clifton Road, Block 5, Karachi, Pakistan.
2.2. For assistance with placing an order or any queries after your purchase, please contact us by phone at +92 302 0230120 or email us at admin@foliacreatives.com.
2.3. We are committed to resolving disputes or processing valid refund requests within 5 to 7 working days, ensuring a smooth and timely resolution for our customers.
3. LIABILITY
3.1. We represent that the goods or services you order fit the description provided on our website.
3.2. For goods, we ensure that they will be delivered to you as outlined in our Shipping Policy.
3.3. If any defects or issues arise, we commit to addressing your concerns as per our Returns, Exchange, and Cancellation Policy.
4. EXCHANGE POLICY
4.1. At “Folia”, we are committed to providing high-quality products. Whilst we hope you are delighted with your order; we do not offer any return or exchange under normal conditions.
4.2. Your order is guaranteed to arrive in perfect condition at the specified shipping address. If you receive a damaged product, you must notify our Customer Service team within 24 hours of receiving it. Please provide a detailed description and photograph(s) as evidence of the damage. Once your request is reviewed and approved, you will be required to return the damaged product within 5 days of receipt for a replacement or exchange.
4.3. All goods being returned need to be sent by courier to 76 Old Clifton Road, Block 5, Karachi, Pakistan.
4.4. We are not responsible for failed deliveries when:
- You provide an incorrect or outdated address.
- Your recipient is out of town or not available.
- You do not provide a corrected/new delivery address within 24 hours of the first delivery attempt.
- Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabelling for the carrier.
4.5. Based on our assessment and adherence to this policy, we will proceed with either a replacement, exchange, or store credit, as applicable.
5. PRICE AND CONTENT INFORMATION
5.1. While we endeavour to maintain accurate pricing and content information, occasional errors may occur. We reserve the right to refuse or cancel any orders placed for items listed at incorrect prices or with inaccurate content descriptions. In such cases, we will contact the customer for further instructions and may choose to cancel the order at our discretion.
6. ORDER ACCEPTANCE
6.1. We reserve the right to refuse or cancel any order placed on our website for various reasons, including but not limited to the items being out of stock, our inability to ship to your specified location, limitations on quantities, inaccuracies in product or pricing information, issues identified by our credit and fraud avoidance department, or any reason outside of our control. Additionally, we may require further verifications before accepting an order. If your order is cancelled, we will notify you promptly. In the event that we are unable to process your order, we will issue a full refund, where applicable.
7. DELIVERY CHARGES
7.1. Charges for international orders are calculated based on the destination and weight of the shipment. Duties and taxes are not included in the goods' price, and customs duty and tax charges are payable to the courier company upon delivery.
8. DELIVERY TIMELINES
8.1. Folia Creatives is responsible for dispatching your order, but we cannot control any delays caused by our courier partners. If concerns arise after dispatch, please contact the courier service directly. Delays due to circumstances beyond our control may occur, and customers will be informed of any delays.
9. SHIPPING POLICY
9.1. Domestic Shipping:
9.1.1. We deliver orders within Pakistan through trusted courier companies, including TCS, DHL, and Call Courier, as well as via our own riders.
9.1.2. Orders are dispatched from Monday to Friday; we do not dispatch on weekends (Saturday & Sunday).
9.1.3. Delivery to Karachi typically takes 1-2 days.
9.1.4. Delivery to other cities takes 3-4 days, depending on the selected shipping method.
9.2. International Shipping:
9.2.1. For international deliveries, we use reliable courier services such as FedEx and DHL.
9.2.2. We aim to deliver your order within 3-5 days of processing; however, delivery times may be affected by external factors such as political conditions or weather events (e.g., monsoon season).
9.2.3. For Please be aware that you may be responsible for any customs duties, taxes, or additional charges upon receiving your goods. These fees are levied by the destination country and are beyond our control.
10. International Shipping
10.1. When ordering from https://foliacreatives.com/ for delivery overseas, customers may be subject to import duties and taxes. Additional charges for Customs clearance are the customer's responsibility. Customs policies vary, and cross-border deliveries are subject to inspection by Customs Authorities.
11. PRIVACY
11.1. Your privacy is important to us. Any personal information provided through this site will be used in accordance with Folia Creative’s privacy policy.
12. ACCEPTABLE USE
12.1. Our goal is to create a positive, useful, and safe environment for all users. To maintain this environment, we prohibit certain types of conduct that may be harmful to our users or to us. When using our website, you may not:
12.1.1. Violate any applicable law or regulation.
12.1.2. Infringe upon or misappropriate other people's intellectual property, privacy, publicity, or other legal rights.
12.1.3. Post or share content that is illegal, abusive, harassing, damaging to reputation, pornographic, indecent, profane, obscene, hateful, racist, or otherwise objectionable.
12.1.4. Send unsolicited or unauthorised advertising or commercial communications, such as spam.
12.1.5. Engage in spidering, harvesting, or the use of software, including spyware, designed to collect data from the website.
12.1.6. Transmit viruses or other harmful computer instructions intended to disrupt, damage, or interfere with the use of computers or related systems.
12.1.7. Attempt to decipher, decompile, disassemble, or reverse engineer any software or underlying code used to operate the website.
12.1.8. Advocate, encourage, or assist any third party in engaging in any of the above prohibited activities.
13. GOVERNING LAW
13.1 These Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan. You agree that the courts of Karachi, including any consumer courts, will have exclusive jurisdiction over any disputes you may have with us.
14. CONTACT INFORMATION
14.1 For questions, concerns, or complaints, please email us at admin@foliacreatives or contact us at +92 302 023 0120 . We aim to respond to complaints within 2 business days.
15. DISCLAIMER
15.1 We strive to ensure that the colours viewed on our website are an exact representation of the actual colour of the outfit. However, there may be minor variations due to several factors such as the nature of fabric dyes, weather at the time of dyeing, and differences in display output due to lighting, digital photography, colour settings, and the capabilities of monitors.